Salesforce Administrator & App Builder Certification Bundle

Learn the core administrative features of Salesforce. Tailor the system for your specific implementation, and learn declarative capabilities of the Force.com platform to create new applications.

Self-Paced Learning

Price: $799


365 days of access to high-quality, self-paced learning content designed by industry experts

What is the focus of this course?

This Salesforce Administrator & App Builder certification course bundle is designed to ensure that you learn & master the concepts of Salesforce Administrator & App Builder. Our training will help you learn how to administer and configure Salesforce and learn Salesforce online application development using Force.com fundamentals. The practical hands-on learning approach followed in the course will ensure you get job ready by the end of it.

Course preview

Salesforce Administrator Certification Training

1.1 Salesforce 1:02


1.2 Salesforce Overview 0:24


1.3 Introduction To Salesforce 1:19


1.4 Salesforce Editions 2:15


1.5 Home Page Customization 3:10


1.6 User Management 5:51


1.7 Creating And Customizing Tabs 2:50


1.8 Creating An App 3:33


1.9 Uploading A Company Logo 2:21


1.10 Company Information Page 2:28


1.11 System Overview Page 1:56


1.12 Updating The Fiscal Year 2:38


1.13 Conclusion 0:25

2.1 Introduction To Sales Cloud 1:06


2.2 Sales Cloud 0:25


2.3 Leads Home Page 3:18


2.4 Creating List Views 9:06


2.5 Creating And Converting Leads 8:13


2.6 Creating Accounts 3:30


2.7 Creating Contacts 1:39


2.8 Creating Email Templates 5:59


2.9 Sending Individual Emails 5:02


2.10 Sending Mass Emails 4:57


2.11 Creating And Managing Price Books 4:08


2.12 Creating Products 4:55


2.13 Creating Opportunities 7:10


2.14 Creating Activities 6:11


2.15 Creating A Web To Lead Form 5:04


2.16 Creating A Lead Assignment Rule 5:05


2.17 Creating A Lead Queue 5:33


2.18 Creating An Auto-Response Rule 3:05


2.19 Creating Campaigns 5:53


2.20 Record Types 8:00


2.21 Conclusion 0:30

3.1 Introduction To Quote Templates 1:33


3.2 Quote Templates 0:16


3.3 Creating A Quote Record 4:56


3.4 Creating A Quote Template 3:12


3.5 Generating A Quote PDF 2:10


3.6 Emailing A Quote PDF 1:23


3.7 Modifying Quote Templates 6:21


3.8 Conclusion 0:30

4.1 Introduction To Service Cloud 1:18


4.2 Service Cloud 0:24


4.3 Creating Cases 4:24


4.4 Creating Case Assignment Rules 7:34


4.5 Creating Case Escalation Rules 5:58


4.6 Enabling Solutions 3:08


4.7 Creating Solutions 1:58


4.8 Attaching Solutions To Cases 2:31


4.9 Enabling Knowledge 3:33


4.10 Configuring Knowledge 6:58


4.11 Creating A Web-To-Case Form 6:28


4.12 Creating An Email-To-Case Address 8:10


4.13 Conclusion 0:27

5.1 Introduction To AppExchange 1:03


5.2 AppExchange 0:14


5.3 AppExchange Overview 7:09


5.4 Finding And Selecting An App 7:09


5.5 Finding A Developer 2:23


5.6 Finding A Consultant 3:52


5.7 Conclusion 0:26

6.1 Introduction To Reports 1:35


6.2 Reports 0:31


6.3 Understanding Report Formats 5:51


6.4 Creating A Leads Report 5:22


6.5 Creating Contacts And Accounts Report 3:06


6.6 Creating An Opportunity Report 6:04


6.7 Adding Leads To A Campaign From A Report 1:51


6.8 Creating A Report Chart 4:22


6.9 Scheduling Reports 3:34


6.10 Creating A Campaign Report 2:45


6.11 Summarizing Report Data 2:45


6.12 Creating A Report Formula 3:14


6.13 Exporting Reports To Excel 1:29


6.14 Conclusion 0:31

7.1 Introduction To Dashboards 1:18


7.2 Dashboards 0:19


7.3 Understanding Dashboard Components 6:11


7.4 Creating A Dashboard 2:31


7.5 Refreshing A Dashboard 2:40


7.6 Modifying Columns On Dashboards 2:48


7.7 Adding Filter To Dashboard 4:14


7.8 Managing Access To Reports 5:47


7.9 Adding A Report As A Dashboard Component 9:25


7.10 Setting Up Dynamic Dashboards 2:43


7.11 Enabling Dashboards For IPad 1:01


7.12 Modifying Report And Dashboard Interfaces 3:06


7.13 Activating The Report Builder On Profiles 1:58


7.14 Conclusion 0:33

8.1 Introduction To Chatter 1:25


8.2 Chatter 0:22


8.3 Chatter Overview 3:19


8.4 Enabling Chatter 2:10


8.5 Enabling Chatter Feeds On Records 4:08


8.6 Configuring Chatter Groups 2:44


8.7 Creating Customer Groups 3:01


8.8 Creating A Free Customer Chatter User 1:41


8.9 Customizing Chatter Email Notifications 3:48


8.10 Configuring Salesforce To Salesforce 2:31


8.11 Accepting A Salesforce Connection 2:11


8.12 Sharing An Account Via Salesforce To Salesforce 1:08


8.13 Enabling Ideas 3:20


8.14 Configuring Ideas Themes 1:46


8.15 Enabling Social Accounts 2:10


8.16 Enabling Libraries And Content 1:05


8.17 Customizing Libraries And Content 1:47


8.18 Uploading Documents To Libraries And Content 2:40


8.19 Configuring Salesforce1 2:39


8.20 Conclusion 0:34

9.1 Introduction To Role Hierarchy1:32


9.2 Role Hierarchy 0:18


9.3 Viewing Role Hierarchy 2:50


9.4 Creating Roles 3:05


9.5 Enabling Field History 2:16


9.6 Creating Groups 2:28


9.7 Creating Permission Sets 2:44


9.8 Assigning Roles To Users 1:26


9.9 Conclusion 0:35

10.1 Introduction To Security Controls 1:27


10.2 Security Controls 0:22


10.3 Viewing Object Security 7:15


10.4 Changing Default Record Access 2:35


10.5 Sharing Settings 7:03


10.6 Field Accessibility 4:30


10.7 Password Policies 6:12


10.8 Session Settings 9:12


10.9 Login Flows 1:55


10.10 Network Access 2:32


10.11 Activations 2:35


10.12 Session Management 1:51


10.13 Login Access Policies 1:48


10.14 Certificate And Key Management 1:46


10.15 Viewing Setup Audit Trail 2:04


10.16 Executing Expire All Passwords 1:48


10.17 Delegated Administration 3:39


10.18 Remote Site Settings 2:43


10.19 Named Credentials 1:56


10.20 File Upload And Download Security 2:12


10.21 Conclusion 0:35

11.1 Introduction To Profiles1:22


11.2 Profiles 0:26


11.3 Standard Profiles Overview 5:12


11.4 Assigning Page Layouts 4:09


11.5 Field-Level Security 4:31


11.6 Custom App Settings And Access 1:21


11.7 Tab Settings 2:52


11.8 Record Type Settings 5:31


11.9 Administrative Permissions 2:47


11.10 General User Permissions 1:45


11.11 Standard Object Permissions 2:39


11.12 Custom Object Permissions 1:11


11.13 Password Policies And Session Timeout 1:39


11.14 Login Hours And IP Ranges 3:34


11.15 Enabling Apex And Visualforce Access 2:36


11.16 Conclusion

12.1 Introduction To Data Management1:22


12.2 Data Management 0:16


12.3 Importing Leads 5:31


12.4 Importing Contacts And Accounts 2:06


12.5 Using Mass Delete 3:02


12.6 Installing Data Loader 1:55


12.7 Importing Records With Data Loader 3:04


12.8 Updating Records With Data Loader 2:32


12.9 Deleting Records With Data Loader 2:02


12.10 Exporting Records With Data Loader 2:04


12.11 Adding A Field In The Schema Builder 3:14


12.12 Scheduling A Data Export 4:47


12.13 Creating And Using Sandbox 3:38


12.14 Mass Transferring Records 2:23


12.15 Reporting Snapshots 4:16


12.16 Working With Tags 1:55


12.17 Conclusion 0:31

13.1 Introduction To Workflow Rules1:26


13.2 Workflow Rules 0:15


13.3 Creating A Workflow Rule 3:36


13.4 Creating A Workflow Rule Field Update 2:32


13.5 Creating A Workflow Rule Task Assignment 2:19


13.6 Creating A Workflow Rule Email Alert 3:26


13.7 Conclusion

14.1 Introduction To Change Sets And Deployment1:17


14.2 Change Sets And Deployment 0:16


14.3 Outbound Change Sets 3:04


14.4 Inbound Change Sets 3:17


14.5 Deployment Settings 1:00


14.6 Deployment Status 1:07


14.7 Eclipse IDE 1:26


14.8 Conclusion 0:31

15.1 Introduction To Communities 1:45


15.2 Communities 0:21


15.3 Creating A New Community 1:46


15.4 Topic Management 1:31


15.5 Recommendations Management 1:50


15.6 Reputation Management 2:04


15.7 Adding Members 2:16


15.8 Managing Tabs And Branding 2:14


15.9 Login And Registration 1:47


15.10 Community Preferences 2:08


15.11 Conclusion

16.1 Introduction To Help And Training 1:10


16.2 Help And Training 0:18


16.3 Using Answers 1:59


16.4 Using Ideas 2:17


16.5 Searching For A Help Topic 2:01


16.6 Contacting Support 1:38


16.7 Trust Site 3:05


16.8 Known Issues 1:59


16.9 Conclusion 0:25

Salesforce App Builder Certification Training

1.1 Introduction To Field Types1:14


1.2 Field Types00:20


1.3 Modifying Standard Fields15:36


1.4 Creating Auto-Number Fields06:00


1.5 Creating Formula Fields09:36


1.6 Creating Roll-Up Summary Fields04:15


1.7 Creating Lookup And Master Detail Fields04:25


1.8 Creating Checkbox Fields01:10


1.9 Creating Currency, Number, And Percent Fields02:48


1.10 Creating Date Field And Date And Time Fields02:09


1.11 Creating Phone And Email Fields02:33


1.12 Creating Geolocation Fields01:04


1.13 Creating Picklist And Multi-Select Picklist Fields03:19


1.14 Creating Text And Text Area Fields03:06


1.15 Creating Text Area Long And Text Area Rich Fields02:26


1.16 Creating Encrypted Fields02:08


1.17 Creating URL Fields01:00


1.18 Conclusion

2.1 Introduction To Creating Buttons, Links, And Actions00:59


2.2 Creating Buttons, Links, And Actions00:13


2.3 Creating New Records With Actions02:12


2.4 Logging A Call With Actions01:24


2.5 Updating A Record With Actions01:24


2.6 Creating Custom Buttons02:14


2.7 Creating Custom Links02:42


2.8 Conclusion00:27

3.1 Introduction To Salesforce Objects00:49


3.2 Salesforce Objects00:17


3.3 Standard Object Components04:43


3.4 Renaming Standard Objects01:39


3.5 Modifying Standard Objects01:31


3.6 Understanding External Objects01:51


3.7 Creating Custom Objects01:18


3.8 Conclusion00:29

4.1 Introduction To Chatter1:25


4.2 Chatter00:23


4.3 Chatter Overview03:19


4.4 Enabling Chatter02:10


4.5 Enabling Chatter Feeds On Records04:08


4.6 Configuring Chatter Groups02:44


4.7 Creating Customer Groups03:01


4.8 Creating A Free Customer Chatter User01:41


4.9 Customizing Chatter Email Notifications03:48


4.1 Configuring Salesforce To Salesforce02:31


4.11 Accepting A Salesforce Connection02:11


4.12 Sharing An Account Via Salesforce To Salesforce01:08


4.13 Enabling Ideas03:20


4.14 Configuring Ideas Themes01:46


4.15 Enabling Social Accounts02:10


4.16 Enabling Libraries And Content01:05


4.17 Customizing Libraries And Content01:47


4.18 Uploading Documents To Libraries And Content02:40


4.19 Configuring Salesforce02:39


4.20 Conclusion00:38

5.1 Introduction To Visual Workflow, Process Builder, And Schema Builder01:07


5.2 Visual Workflow, Process Builder, And Schema Builder00:18


5.3 Creating A Visual Flow18:03


5.4 Modifying Existing Flows02:32


5.5 Creating A Process In The Process Builder04:11


5.6 Creating Fields In The Schema Builder02:42


5.7 Conclusion00:34

6.1 Introduction To Security Controls01:27


6.2 Security Controls00:23


6.3 Viewing Object Security07:15


6.4 Changing Default Record Access02:35


6.5 Sharing Settings07:03


6.6 Field Accessibility04:30


6.7 Password Policies06:12


6.8 Session Settings09:12


6.9 Login Flows01:55


6.10 Network Access02:32


6.11 Activations02:35


6.12 Session Management01:51


6.13 Login Access Policies01:48


6.14 Certificate And Key Management01:46


6.15 Viewing Setup Audit Trail02:04


6.16 Executing Expire All Passwords01:48


6.17 Delegated Administration03:39


6.18 Remote Site Settings02:43


6.19 Named Credentials01:56


6.20 File Upload And Download Security02:12


6.21 Conclusion00:32

7.1 Introduction To Validation Rules00:44


7.2 Validation Rules00:15


7.3 Creating Validation Rules05:04


7.4 Creating Formulas08:01


7.5 Creating Error Messages03:00


7.6 Conclusion00:32

8.1 Introduction To Data Management01:22


8.2 Data Management00:17


8.3 Importing Leads05:31


8.4 Importing Contacts And Accounts02:36


8.5 Using Mass Delete03:02


8.6 Installing Data Loader01:55


8.7 Importing Records With Data Loader03:04


8.8 Updating Records With Data Loader02:32


8.9 Deleting Records With Data Loader02:02


8.10 Exporting Records With Data Loader02:04


8.11 Adding A Field In The Schema Builder03:14


8.12 Scheduling A Data Export04:47


8.13 Creating And Using Sandbox03:38


8.14 Mass Transferring Records02:23


8.15 Reporting Snapshots04:16


8.16 Working With Tags01:55


8.17 Conclusion00:35

9.1 Introduction To Reports01:35


9.2 Reports00:31


9.3 Understanding Report Formats05:51


9.4 Creating A Leads Report05:22


9.5 Creating Contacts And Accounts Report03:06


9.6 Creating An Opportunity Report06:04


9.7 Adding Leads To A Campaign From A Report01:51


9.8 Creating A Report Chart04:22


9.9 Scheduling Reports03:34


9.10 Creating A Campaign Report02:45


9.11 Summarizing Report Data02:46


9.12 Creating A Report Formula03:14


9.13 Exporting Reports To Excel01:29


9.14 Conclusion00:32

10.1 Introduction To Dashboards01:18


10.2 Dashboards00:19


10.3 Understanding Dashboard Components06:11


10.4 Creating A Dashboard02:31


10.5 Refreshing A Dashboard02:40


10.6 Modifying Columns On Dashboards02:48


10.7 Adding Filter To Dashboard04:14


10.8 Managing Access To Reports05:47


10.9 Adding A Report As A Dashboard Component09:25


10.10 Setting Up Dynamic Dashboards02:43


10.11 Enabling Dashboards For IPad01:01


10.12 Modifying Report And Dashboard Interfaces03:06


10.13 Activating The Report Builder On Profiles01:58


10.14 Conclusion00:27

11.1 Introduction To Lightning Components00:38


11.2 Lightning Components00:16


11.3 Installing Lightning Components04:17


11.4 Lightning Component Capabilities01:39


11.5 Lightning Components Vs. Visualforce03:10


11.6 Conclusion00:27

12.1 Introduction To User Interface00:44


12.2 User Interface00:16


12.3 User Interface General Options07:22


12.4 User Interface Sidebar Options01:36


12.5 User Interface Calendar Options03:07


12.6 User Interface Name Settings01:12


12.7 User Interface Setup Options02:41


12.8 Conclusion00:21

13.1 Introduction To Application Lifecycles00:59


13.2 Application Lifecycles00:21


13.3 Key Milestones And Considerations01:45


13.4 Using Sandboxes For Development04:36


13.5 Using Change Sets05:14


13.6 Using Unmanaged Packages08:36


13.7 Conclusion00:28

14.1 Introduction To Change Sets And Deployment01:17


14.2 Change Sets And Deployment00:16


14.3 Outbound Change Sets03:04


14.4 Inbound Change Sets03:17


14.5 Deployment Settings01:00


14.6 Deployment Status01:07


14.7 Eclipse IDE01:26


14.8 Conclusion00:27

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What are the course objectives?

By the end of this course, you will be able to:
✔ Configure and manage Sales and Service Cloud
✔ Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support, and Management)
✔ Implement automation, security, debugging, data validation, and customize apps
✔ Deploy applications and manage changes on the Force.com platform
✔ Develop new applications using the declarative interface and Force.com fundamentals
✔ Configure the user interface


Who should take this course?

This Salesforce certification training course is suitable for:
✔  Individuals looking to build a career in Salesforce
✔  App Builders
✔  Developers
✔  System Administrators
✔  Sales Representatives
✔  IT Managers
✔  Product Managers


What are the prerequisites for Salesforce certification?

There are no prerequisites

Key Features of the Training Course

✔  15 Hours of E-Learning Content
✔  Hands-On Practice Course
✔  End of course test paper

Faq's

Who delivers the training?

All our trainers are Salesforce certified. They are highly qualified, with more than 10 years of experience in implementing Salesforce.


What tools do I need to attend the training sessions?

The tools you’ll need to attend training are fairly basic:
✔  Windows: any version newer than Windows XP SP3
✔  Mac: any version newer than OSX 10.6
✔  Internet speed: Preferably faster than 512 Kbps
✔  Headset, speakers, microphone: You’ll need headphones or speakers to hear clearly


Who provides the certification?

At the end of the training, you will receive a certificate from Certs-School


Who are our Faculties and how are they selected?

All our trainers are working professionals and industry experts with at least 10-12 years of relevant teaching experience.

Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and training demo before they are certified to train for us.

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