ITIL® Foundation Certification Training
ITIL within the top 15 money making certifications of 2015
CRN
38% of IT Managers in Service Companies are ITIL certified
Linkedin
ITIL-certified managers earn 38% more than peers
Indeed
ITIL within the top 15 money making certifications of 2015
CRN
38% of IT Managers in Service Companies are ITIL certified
Linkedin
ITIL-certified managers earn 38% more than peers
Indeed
180 Days unlimited access to Self-Paced Learning.
We conduct ITIL 2011 Foundation, Intermediate, and Expert training and certifications across the globe. We offer online self-study courseware, instructor-led online classroom training, and practice tests to provide a well-rounded learning experience that will prepare you for the ITIL Foundation, ITIL Intermediate, ITIL MALC, and ITIL Expert certifications.
When you have completed this course, you will:
✔ Understand IT Service Management best practices, generic concepts, key principles, and the ITIL 2011 process models that are required to pass the ITIL Foundation exam
✔ Gain a comprehensive understanding of the purpose, objective, and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
✔ Be able to apply ITIL tools, techniques, and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
The ITIL certification is an essential requirement for professionals who needs a basic understanding of the ITIL framework and how it is used to enhance the quality of IT service management within an organization. This certification is most suited for:
✔ IT Managers/Support Team Members
✔ System Administrators/Analysts
✔ Operations Managers
✔ Database Administrators
✔ Service Delivery Professionals
The ITIL Expert level is the highest ITIL qualification, and can be reached by attaining 22 credits earned in the other qualification levels.
Improve and Develop skill of key IT Professionals;
Better implementation of IT Service Management within organization; Improvement in customer service on IT Service Management products; Advantage over competitors when bidding for ITSM projects; Improve the general management skills of the IT professionals.
✔ Service Strategy (SS) ✔ Service Design (SD) ✔ Service Transition (ST) ✔ Service Operation (SO) ✔ Continual Service Improvement (CSI)
✔ Planning, Protection and Optimization (PPO) ✔ Service Offerings and Agreements (SOA) ✔ Release, Control and Validation (RCV) ✔ Operational Support and Analysis (OSA)
1. Managing Across Lifecycle should be bold to match the other two headings
✔ 16 hours of instructor-led training
✔ 24 hours of high-quality eLearning content
✔ 5 industry case studies
✔ 7 real-world examples
✔ 50 end-of-chapter quizzes
✔ 4 simulation exams
✔ Receive 45 hours PDU certificate
✔ Exam Fee Included, 98.6% pass rate
Tonmoy Kumar Ojah
" The course content is of very high quality. The support team is very supportive and good. "
Selvaraj Jeyachandran
" The course contents are in depth and explained in a fairly simple language, it was easy to understand. I liked the online content which is accessible way before the training days. It helped me to prepare for the exam from my own place. "
Shailesh Thanekar
" The workshop is well structured and provides good knowledge about the IT framework. The practical examples by faculty really helps in understanding the concept in depth. "
All tickets raised by customers are addressed within 48 business hours.
Our Customer Service Team can be reached 24/7 via Email contact@certs-school.com
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